Support policy
What theme support covers and how to reach us.
We want every Metonia store to work beautifully. Here is what you can expect from us.
How to get help
Use the support form. Include your store URL and, if you can, a screenshot. You’ll receive an automatic confirmation right away, and a reply from our team within two business days (Monday to Friday).
What’s included
- Help with theme settings, sections and blocks.
- Fixes for bugs in Metonia’s code, delivered as free theme updates.
- Guidance on Shopify features Metonia supports, such as filters, subscriptions, gift cards and markets.
What isn’t included
- Code customizations or changes to the theme files.
- Problems caused by third-party apps or edited code. We’ll point you in the right direction when we can.
- Design, content or store setup work.
For custom work, we recommend hiring a Shopify Partner.
Before editing code
Always duplicate your theme first. Edited themes can’t be updated automatically, and support can only look at the original theme code.