FAQ

My logo looks blurry.

Upload a PNG or SVG at least twice as wide as it is displayed (400px or more). For the transparent header, add a light version in Logo while transparent.

The header is not transparent on my homepage.

Transparent over the homepage hero only works when the first section of the homepage is the Slideshow.

Filters are missing on my collection page.

Install the Search & Discovery app and choose filters there. Filters also need products with matching data (options, types, metafields). See Set up filters with Search & Discovery.

The sizing guide link doesn’t appear.

Choose a Sizing guide page in the Variant picker block. The link shows next to options named Size or containing Ring; turn on Show sizing guide on products without a size option for other products.

Purchase options don’t show on a product.

The product needs a selling plan from a subscription app, such as Shopify Subscriptions. Check that the plan is assigned to the product. See Sell subscriptions with Shopify Subscriptions.

Pickup availability doesn’t show.

Enable local pickup for a location with a complete address in Settings → Shipping and delivery, and make sure the variant is stocked at that location.

How do I show different details on each product?

Use a product metafield and connect it to a Collapsible row or a Product information block. See Product pages.

Can I get help with customizations?

Custom code isn’t covered by theme support. See the support policy and consider hiring a Shopify Partner.